How do refunds work?

Please contact support first so we can resolve any service issue. Per our Terms, refunds are limited to cases where the core service has been completely unavailable for more than 7 consecutive days despite our attempts to fix it — we don't offer trial or change-of-mind refunds.

Genuine billing errors are different: we'll always put a duplicate or erroneous charge right — usually as plan time, or a refund where that isn't workable.

Purchased through the SonicBit mobile app? In-app payments are processed by Apple or Google, so refunds go through them, not us: on iPhone/iPad request one at reportaproblem.apple.com, on Android via your Play Store order history.

Renewal charges follow the Terms too: subscriptions auto-renew, so if you don't want the next period, cancel before the renewal date (see "How do I cancel my subscription?" above).