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Knowledge base

Troubleshooting and reference — when something isn't working. · 12 articles

Downloading

A file-host link won't downloadWhich links we can fetch, why a file-host link stalls at 0% or saves a web page, and what each error actually means.Connect over FTP or SFTPWhere to find your connection details, and the fix for "my files show on the web but not over FTP".My Drive looks empty but my storage still shows as usedFind what's really taking the space, clear leftover torrent data, and know when the number itself is wrong and needs us.My torrent disappeared or was removed on its ownWhy a torrent gets removed instead of paused, which plan limits do it, and how to add it back so it fits.Add a torrent or magnet — and why it might be stuckThree ways to start a download, what the status codes mean, and the usual reasons a torrent sits at 0%.

Apps

Use your seedbox as the download client in Sonarr, Radarr or LidarrThe one-click Autopilot setup, and the exact rTorrent RPC values to enter if you'd rather wire it up by hand.Sonarr / Radarr login and "API Key Rejected"Where app passwords come from, how to log in the first time, and the API-key fix.

Account

Can't log in — reset your password, 2FA, and emailReset a forgotten password, turn on two-factor, and change your email.My seedbox is down or won't restartSelf-serve restart steps, what the status colors mean, and how to tell when it's a real outage.

Drives

A connected cloud drive shows Error or won't finish connectingWhat the red Error pill means, how to reconnect a drive in place, and why a drive that never finishes connecting isn't always yours to fix.

Reference

What are SonicCoins and how do I use them?SonicCoins are SonicBit's reward currency — earn them with purchases, check-ins and referrals, and spend them to extend your plan or run more apps.Download speeds and seeding explainedHow SonicBit's download speeds work, what the 10:1 ratio means, and why the Free plan doesn't seed.